FAQs
Below are a sample of some of the questions our clients most frequently ask. All our services are tailored to meet the individual needs of each company we work alongside, so please do not hesitate to contact us to discuss your specific requirements.
Can I keep my same numbers?
Yes, we port your numbers whilst ensuring all services are retained.
How long will I be without service?
You can expect to be without service for less than 10 minutes throughout
the installation of your new system.
Can this be done after hours?
Our technicians prefer to do the installation after hours to
minimise downtime to your business.
Can I program my own system?
Of course you can, it's your system! We will load a program onto your computer and give you the training you need to make changes yourself, although we’ll also have remote access to enable us to help out with any changes if need be.
If there is an internet outage and I have VoIP lines will I be able to make and receive calls?
Yes, your main number can be diverted off your smart phone, and we install your fax onto your system to enable you to make calls via the fax line if necessary.
Will you train us?
This is part of our service. If you require any training simply call one of our friendly staff and they'll take care of your needs.
Do you provide after hours service?
Yes. and If you sign up on one of our Service agreements you are guaranteed service within 4 hours, 365 days per year. This agreement also includes discounted
rates for a range of follow-up services.
Do you provide lease options?
Yes, most of our customers prefer to lease, as this provides the opportunity to upgrade your equipment (as technology continually evolves) at the end of your lease period. Leasing also allows you to write off the tax.
